Friday, September 17

Customer Satisfaction is Worth Fighting For

by Alex Repola

Anymore, business owners are watching the way they spend money; that's obvious. When we decide to make a purchase or enlist someones service, our experience is what may make all the difference. Bad experience may mean a complaint call, a bad online review... or two, maybe even lose a customer. A good experience results in much more desirable results. Ongoing business transactions, long-lasting relationships, and word-of-mouth referrals are all be tied to customer satisfaction.

We all like to think that customers only remember the good experiences they have with us and share those with their friends and family, but that is no always the case. Far too often, consumers remember the times you forgot to hold the mushrooms, correct that billing error, or respond in to an emergency later than expected.

Instilling a revolutionary customer service model and using it day-in and day-out, sets the tone for all customer transactions. Part of why the QeH2 "formula" is so successful has to do with our continuous focus on customer service. The QeH2 model was created by looking at everything that was wrong and negatively associated to the IT support industry. After four years of business, we have joined the ranks as one of the top, smallest businesses in the Denver-metro area.

By continuously evolving our model to fit changing technology trends and more importantly, budgets, QeH2's service is hard to match. Our guaranteed response time, free break/fix, and exceptional customer service is what's setting us a part in the IT support industry.

With no contracts, stop paying for crappy IT support and allow us to partner with your organization and get business done.

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