by Alex Repola
I recently went through the process of planning a wedding, something that is very special and will be remembered by many as one the most important and pivotal times you will ever experience in your lifetime. The dress, the location, the weather, the flowers, the food, the music, and don't forget the cake; weddings are remembered for different reasons by each person.
Leading up to the wedding, something that was very hard to ignore was the level of follow-through and communication by some of my vendors. You would think that within the wedding industry there is extra attention put on every little detail and if something changed it would be communicated, not true. I can think of a handful of things before the wedding that could have gone a lot smoother had the vendor or individual simply communicated with me. Even if the issue could not be avoided, had the vendor communicated with me about it and options for moving forward, the outcome would have been much different. This is the opposite of Say-Do.
In the service industry, specifically the IT support industry, communication between the IT company and the business owner is close to non-existent. Follow-through can be seen in the same light, easier said then done.
When it comes to IT support here in Colorado, specifically along the Front Range, QeH2 is setting the standard. We are setting the standard because so many other companies in the area are dropping the ball, and business owners think that is normal. Lack of communication and any sort of ownership when dealing with an outsourced IT company is unacceptable. Before the conception of QeH2, the four owners saw an opportunity to provide CIO level Denver IT support to small-to-medium businesses in a way that no other Denver based IT support company was. The model was built on two words; Say-Do. If we say we are going to do something, we actually do it. We are not afraid to communicate with the client and we leave that line of communication wide open, all the time. QeH2's level of detail and ability to follow-through is no match for your current Denver IT support company. We do things better, faster, more efficiently, and continuously raise the bar.
If you are tired of paying for crappy IT support, give us a trial run. We have a proven track record of success with all types of companies and we want to add you to the list of companies who are no longer struggling with all that's wrong with IT.