Welcome to the Future of IT Support... INFERNO

No technology plan? Does your organization lack a strategy for how technology can best serve it into the future?

Stuck in a break-fix nightmare? Many service providers just address the symptoms of downtime, and not the root cause!

Lack of urgency? Are incidents that occur off-hours often left until the next business day regardless of the business impact?

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed solution is the ideal program for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it's that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.

Program Advantages:
Lower support costs through our preferred customer rates: Through participation in our managed services program, for any service work performed, you receive access to our preferred service support rates.

A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

Unparalled transparency and accountability: Regularly scheduled IT consulting sessions provide a level of guidance, transparency and accountabilty that you cannot get from other IT service providers.

The Opposite of Say-Do

by Alex Repola

I recently went through the process of planning a wedding, something that is very special and will be remembered by many as one the most important and pivotal times you will ever experience in your lifetime. The dress, the location, the weather, the flowers, the food, the music, and don't forget the cake; weddings are remembered for different reasons by each person.

Leading up to the wedding, something that was very hard to ignore was the level of follow-through and communication by some of my vendors. You would think that within the wedding industry there is extra attention put on every little detail and if something changed it would be communicated, not true. I can think of a handful of things before the wedding that could have gone a lot smoother had the vendor or individual simply communicated with me. Even if the issue could not be avoided, had the vendor communicated with me about it and options for moving forward, the outcome would have been much different. This is the opposite of Say-Do.

In the service industry, specifically the IT support industry, communication between the IT company and the business owner is close to non-existent. Follow-through can be seen in the same light, easier said then done.

When it comes to IT support here in Colorado, specifically along the Front Range, QeH2 is setting the standard. We are setting the standard because so many other companies in the area are dropping the ball, and business owners think that is normal. Lack of communication and any sort of ownership when dealing with an outsourced IT company is unacceptable. Before the conception of QeH2, the four owners saw an opportunity to provide CIO level Denver IT support to small-to-medium businesses in a way that no other Denver based IT support company was. The model was built on two words; Say-Do. If we say we are going to do something, we actually do it. We are not afraid to communicate with the client and we leave that line of communication wide open, all the time. QeH2's level of detail and ability to follow-through is no match for your current Denver IT support company. We do things better, faster, more efficiently, and continuously raise the bar.

If you are tired of paying for crappy IT support, give us a trial run. We have a proven track record of success with all types of companies and we want to add you to the list of companies who are no longer struggling with all that's wrong with IT.

Denver Business Journal Recognizes QeH2 as a Fastest Growing Private Company

QeH2 will be recognized on July 15th as a Denver Business Journal Fastest Growing Private Company for 2009. The leading Denver IT support company, QeH2 will be ranked by the greatest percentage growth in five different tiers based on revenue at an awards banquet.

Read more about the event.

Purchases of New Technology Require Extra Consideration

by Mitch Bryant

It’s critical that your business continually leverages IT solutions to provide as sound of an ROI as advanced technology allows. New tech advances not only affect the way you do business but they will shape the way you’ll do business in the future.

At the same time, new IT support investments must be leveraged to ensure your company maintains the edge to stay competitive. The IT department needs to weigh all purchases to ensure that the proper usage of any new technology falls within pre-established guidelines and or polices.

Each purchase should provide as many of the following basic elements as possible:

Higher productivity

Greater efficiency

Increased profits

Reduced operational overhead cost

Improved IT infrastructure

Alignment of business practices and strategies

Increased competitiveness

Higher customer satisfaction (both internally and externally)

Of course, new introductions of technology into a system come with a degree of risk. That’s why one IT leader shies away from what’s considered cutting-edge technology.

Kathy J. Markham, VP of IS planning & architecture at Kindred Healthcare, explains that while her department doesn’t employ cutting-edge technology in a production mode, it does stay current with new hardware technology.

“Pursuing cutting-edge technology would mean that we are willing to risk the usual instability and interoperability problems…. Frankly, we can’t afford to jeopardize our production environment, which is critical to business performance, nor do we have the resources to exhaustively test such scenarios,” she said. She added that she relies on industry experience to overcome the early difficulties of cutting-edge solutions.

Staying current but avoiding risks

When it comes to bringing new technologies in-house, CIOs first need to examine several project-related questions and technology issues:

What are the pros and cons of purchasing a new application vs. modifying a current tool?

Will it be a standalone or integrated technology, and what are the implications of this status?

Should it be implemented in-house or with external support, and what does that mean for cost and staffing?

In addition, issues such as programming requirements, integration hurdles, and benefits in the short and long term must be evaluated. The key to avoiding risks is looking before you leap into a new technology.

“New technology should be routinely investigated and tested as it becomes generally available. It should not be employed in production environments until such time as the marketplace has ‘blessed’ its stability and interoperability,” said Markham. A product vendor’s stability also requires examination, she noted.

“New technology may be innovating and exciting; that is not sufficient reason to embrace it. Equally important, if not more, is determining whether the company is standing behind the product. If the company is poorly positioned to introduce and support the new technology, it is not worth the risk,” she said.

New technology, she said, must also be considered in the context of finding necessary skills to support the products. “If products are too ‘niche,’ then the best technology can falter due to lack of trained resources.”

Nothing worthwhile comes easy

The introduction of new technology brings with it new stress factors not only on the IT department but the end users, customers, and business managers. As well as identifying all the issues related to the introduction of a new technology into your current system, it is very important to identify the stress factors that can make or break the project. This aspect must be factored into the overall potential success of any project, because the most successfully integrated new technology must ultimately work for the end user that will use it every day.

QeH2, What’s That?

by Eric Pratt & Alex Repola

This is a question we always enjoy answering. It’s an acronym for the four owners of the company (Quentin Jaksch, Darrin Eisele, Ian Holt and Jim Holt), that’s how we got our name.

As for what we do, we are an IT company in Colorado. We provide a level of service that small-to-medium businesses here locally have never experienced. We use technology to help companies create a better product or service, at lower costs, higher efficiency, and with better overall results. We follow through on what we say we are going to do and standing behind our work to ensure your company runs at an optimal level, all day, every day. . By Focusing on solutions instead of symptoms, implementing Intelligent solutions that produce extraordinary results, operating within a Revolutionary business model, and Empowering our clients to make critical decisions that provides a positive return on investments we become much more than your IT contact when something breaks, we become your partner and information source. That’s Revolutionary, that’s QeH2, and that’s our F.I.R.E approach to help you Ignite Business.

Are we a fit for your Organization?

Ever wish your IT support provider was there when you needed him? Feel like you don't have control of your environment and data? Worried you have gaps in network security, putting your systems and data at risk? Tired of paying by the hour for service that never solves the issue? Are your IT costs an inconvenient expense to your business, growing every year?

If you answered yes to any of these questions then QeH2 is the answer. There is a better way to do business.

Our History

It was almost five years ago that Q, Darrin, Ian, and Jim sat down and came up with a business plan, combining over a century of true business knowledge and real word experience as business owners and technology specialists. With Q, Ian, and Jim’s IT experience ranging from help desk support and system administration to large company CIO, network engineering and consulting services coupled with Darrin’s entrepreneurial expertise in building multiple successful companies they built the foundation of putting technology at the forefront of your organization. The result is a company that can leverage your technology to bring extraordinary value and return on investment.

The Solution

Our revolutionary business model and the realization that people are one of our biggest assets keeps ownership’s focus on providing training and insight with real life experience. Prescribing to best practice methodologies to ensure that we outperform our competition in addition to allowing time to build and nurture our people, helps to balance QeH2 team’s lives in and out of the workplace with on the job performance. We work with each individual in the organization, focusing on the things that they wish to pursue and the initiatives that drive business forward.

Through an innovative approach to IT support, we considers ourselves geeks with social skills. Having experienced real life business pains in a rapidly growing company we understand the necessity of information technology in the workplace. If your business needs IT solutions instead of excuses, call us today for a no obligation analysis of our systems.